How we treat the information we gather
The Tree of Life Centre Wythenshawe is a registered charity and a company limited by guarantee.
This policy applies to information collected on this website and information that you submit to us either in person, via the telephone, or in writing. We are the Data Controller of personal information that this policy applies to under the Data Protection Act 1998.
We only collect information about you that:
• fulfill our charitable duties including the collection and delivery of goods
• lets us contact you if we need to
• lets us give you accurate local information if you need it
• shows us how you are using the site, so we can keep improving it
• helps us understand why you support our work, so we can better meet your needs and find more people like you.
• helps us make the site work better for you
We process personal information to enable us to provide a voluntary service for the benefit of the public in a particular geographic area as specified in our constitution; administer membership records; to fundraise and promote the interests of the charity; manage our employees and volunteers; maintain our own accounts and records
Parts of the site may ask you for more information so that you can use services or complete transactions. You’ll always be told when this information is being collected. In many cases you’ll be asked to enter it – for example, an email address for correspondence. This information will only be used for the purposes stated.
The information we collect
We collect the following information from people visiting the website:
• Questions, queries and feedback you leave, including your email address if you send us email
• Your IP address and which web browser (and version) you use
• Information on how people use the site, using cookies and page tagging, to help us improve the website and our services
• If you send us feedback, your message will be kept
What are cookies?
How we store your personal data
All information you provide to us is stored securely. Payment transactions are encrypted.
The transmission of information over the internet is never completely secure. We’ll do our best to protect your personal data, but cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We use strict procedures and security features to try to prevent unauthorised access.
How we use your information
Any information we collect is used to:
• improve the content and design of the website
• let you use interactive features, when you choose to do so
• contact you, with your permission
We never share your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website.
Use of postal addresses and phone numbers
If you give us your postal address or phone number or submit this information into any of online forms, we may use these details to contact you, unless you ask us not to. If you have given us your postal address or phone number and would prefer not to be contacted by these means, please email firstname.lastname@example.org
Disclosure of your information
We may disclose your personal information:
• if we are under a duty to disclose or share visitors’ personal data to comply with a legal obligation
• for law enforcement purposes
Under the Data Protection Act you have the right to:
• ask us not to process your personal data
• see information we hold about you
• ask for inaccurate personal data to be corrected
For a copy of the personal information we hold about you, write to the Data Protection Officer, Tree of Life Centre, Newall Green, Wythenshawe, M23 2UE. When we are satisfied of your identity we will send you a copy of your personal information that we are legally required to disclose. We may ask you to pay a fee.
Please contact us at the same address if you believe that information we hold about you is inaccurate and want it to be corrected.
Links to and from our website
When you come to our website from another website, we may get personal information about you from the other website. Read those websites’ privacy policies if you want to know about this.
CCTV for crime prevention
CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearances and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).